ClinicSoft Privacy Policy

1. Introduction

ClinicSoft respects the privacy of clinics, healthcare professionals, clinic staff, and patients.

This Privacy Policy explains how information is collected, processed, stored, protected, and used when accessing or using the ClinicSoft platform, including its web application, staff application, and patient application.

ClinicSoft is a software platform owned by Rediflex AB, Sweden.

The platform is marketed, distributed, sold, implemented, and supported in India by Datametricks Private Limited, India.

By using ClinicSoft, you agree to the practices described in this Privacy Policy.

2. About ClinicSoft

ClinicSoft is a Software-as-a-Service (SaaS) platform designed to help clinics manage:

• Appointments
• Queue Management
• Patient Records
• Consultations
• Digital Prescriptions
• Billing and Payments
• Inventory Management
• Reports and Analytics
• Staff Operations
• Patient Engagement

3. Information We Collect

4. How We Use Information

• Provide platform services
• Manage appointments and queues
• Generate digital prescriptions
• Maintain patient records
• Enable patient communications
• Provide customer support
• Improve platform functionality
• Maintain security and fraud prevention
• Perform backups and disaster recovery
• Comply with legal obligations

5. Data Ownership

All patient records, consultation notes, prescriptions, billing records, and clinic-generated information remain the property of the respective clinic.

ClinicSoft acts solely as a technology service provider and data processor.

ClinicSoft does not claim ownership of clinic or patient data.

6. Patient Data Visibility

ClinicSoft is designed to maintain separation between clinics.

Patients become associated with a clinic when they:

• Visit a clinic
• Book an appointment
• Register with a clinic
• Scan a clinic QR code

7. Data Sharing

• With authorized users of the respective clinic
• With trusted service providers necessary to operate the platform
• With payment service providers
• When required by law
• To protect the platform's security and integrity

8. Data Storage and Hosting

ClinicSoft is hosted using Amazon Web Services (AWS) Mumbai Region, India.

Clinic and patient information is stored within India.

Commercial safeguards are used to protect information.

9. Authorized Access to Data

• Authorized clinic users
• ClinicSoft support personnel
• Rediflex AB and Datametricks personnel
• Government authorities where legally required

10. AI-Assisted Consultation Features

• Decision-support tools only
• Do not constitute medical advice
• Do not replace professional judgment
• Must be reviewed by healthcare professionals

11. Data Security

• User authentication
• Role-based access controls
• Encrypted transmission
• Secure cloud infrastructure
• Monitoring and logging
• Backup and recovery

12. Data Retention

• Provide services
• Support operations
• Comply with laws
• Resolve disputes
• Enforce agreements

13. Subscription Expiry and Data Retention

• Platform access may be suspended
• Data retained up to 90 days
• Renewal restores access
• Data may be deleted after retention period

14. Data Export

Clinics may request export of supported data during active subscriptions.

15. Children's Information

ClinicSoft does not knowingly collect personal information directly from children.

16. Third-Party Services

• Cloud hosting
• Payment processing
• Analytics
• Security monitoring
• Technical infrastructure

17. Changes to This Privacy Policy

ClinicSoft may modify this Privacy Policy from time to time.

Continued use of the platform constitutes acceptance of revised policies.